Cancellation/Refund Policy

Cancellation Policy

Cancellations will be considered only if the cancellation request is made within 24 hours of placing the order. However, the cancellation request will not be entertained if the orders have already been completed or if we have initiated the process of shipping either by ourselves or through the vendors/merchants/representatives whom we may appoint from time to time.
No cancellations are allowed for products on which C GURU ACADEMY marketing team has given special offers for various purposes including but not limited to special occasions like New Year, festivals, specific examination etc. These are limited validity offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site and/or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.

Refund Policy

The refund is applicable for our products/services only until it’s dispatched or the login details for online access to test material etc. are disclosed/dispatched to you.
Please include your order number (sent to you via email after your order) and do tell us why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service.
All refunds, if eligible, will be processed within 14 (Fourteen) business days of receiving cancellation request and mode of refund would be same through which the original transaction was done.

Notice for Claims of Copyright Violations and Agent for Notice

If you are a copyright owner and have a good faith belief that any material available through the service infringes upon your copyrights, you may submit a copyright infringement notification to C GURU ACADEMY pursuant to the Digital Millennium Copyright Act by providing us with the following information in writing:

an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Please consult your legal counsel for further details or see Section 51 of The Copyright Act, 1957. C GURU ACADEMY Agent for Notice of claims of copyright infringement can be reached as follows: By email: info@cguru.in

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